Safer Gaming

Most of the people who come here know how to play within their means and limits but some might have a harder time doing the same thing. If that’s the case, you should keep in mind the following:

• Gamble in moderation and as a form of leisure, not a way to make money.
• Only gamble if and when you’re able to comfortably cover your losses.
• Keep track of both the amount of time and money you spend gambling.

There are tools in the ‘My Account’ section that you can use to control the amount you can spend as well as one that will allow you to lock your account if you feel like you need a break from gambling. If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations listed under Support Groups.

In your account you will find tools to set a deposit, bet and/or loss limit in the ‘Limits’ section of your account. These will prohibit you from respectively depositing, betting and losing more than an amount of money you specify over a certain number of days.

To use any of these functions, simply select the type of limit you want to apply and set the amount that will be your cut-off point as well as how many days you want this limit to be applied.

If you need any further information or help with our financial limit tools, feel free to contact our Customer Support team.

A self-exclusion tool that can be found in the ‘Limits’ section of your account that you can use if you need to take a break from gambling altogether. Alternatively, you can simply contact our Customer Support team and request their assistance in setting it up for you.

For those of you who choose to do it yourself, just select the number of days you want to self-exclude and click ‘Lock Out’. The maximum amount available is 30 days so if you want it to be longer, you’ll have to contact our Customer Support team.

When you use this function, your account will be closed for the period you designated and will not be reactivated under any circumstances unless deemed ethical by our Customer Support team. If you request for your account to be reopened before the time is up, there will be a cooling off period of 3 days from the time of your request.

If you are concerned that gambling has had a negative impact on your life or someone else’s, you should ask yourself the following questions:

• Does gambling prevent you from attending work or other engagements?
• Do you gamble alone for long periods of time?
• Have others ever criticised you for your gambling?
• Have you lost interest in family, friends or hobbies due to gambling?
• Have you ever lied to cover up the amount of money or time you spend gambling?
• Have you lied, stolen or borrowed in order to maintain gambling habits?
• Are you reluctant to spend ‘gambling money’ on anything else?
• Do you gamble until you lose all your money?
• After losing, do you feel that you have to try and win back the losses as soon as possible?
• If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Does gambling make you depressed or even suicidal?

The more times you answer ‘yes’ to the questions above, the more likely it is that you are having difficulties managing your gambling. To get the advice and support, please contact one of the organisations below:

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org

Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operate from locations worldwide. The site can be accessed at: www.gamblingtherapy.org